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Contact center

One of the most important and widespread channels of communication is the
contact center and customer support by telephone. BamCard contact center is
available to clients 24/7/365 and guarantees confidentiality and data protection.
Within the contact center, there is the possibility of SMS notifications and
advertising.
Within the contact center, there is the possibility of SMS notifications including SMS
push notifications for advertising.
All processes are treated with high customer data protection procedures, also
applying the PCI data protection rules

The contact center services that BamCard provides
to its clients are Inbound and Outbound calls.

With Outbound call services we offer:

− Sales activities such as cold calls;
− Collections for the banks, insurance and others;
− Surveys such as the satisfaction of your service users;
− Market research;
− Fundraising;
− Proactive customer notifications;

Our Inbound call services offers to our clients many activities. Here we will list some of them:

− Info on branch locations, opening hours, and ATM locations;
− Card blocking at the request of the client;
− Transaction status related information
− Information on the status of ATM‘s;
− Product information and special offers;
− Market research/advertising/introduction to special offers and news;
− SMS advertising.