Call Center - Bamcard

CALL CENTER SERVICES

Outsourcing Call Center services can provide businesses with cost savings, flexibility, expertise, improved focus and increased customer satisfaction. By using Bamcard Call Center services as a provider of this service, you can improve your business and customer service.

Our team of experts and trained operators are committed providing support 24/7, which is evident in every interaction and understanding of the needs of clients while providing solutions in a fast and efficient manner, and we intend to expand the workforce due to the work volume.

Call Center services can be used for inquiries related to:

Authorization of transactions,
Clearing service,
BH ATM network,
Blocking/unblocking the card,
Unblocking of PINs,
Requests and appeals,
Fraud warning and similar.

This service includes:

Customer support: Users can contact us with their questions or requests and get help from our operators;
Maintaining a quality relationship with users: Operator availability is 24/7 and quick resolution of existing problems will prevent dissatisfaction and ensure a positive experience;
Calls are stored electronically in the Bamcard system: Each call is read, recorded and saved in the Bamcard system and a daily or monthly report on incoming calls is derived from it;
Proactive customer contact and relationship: Based on a daily or monthly call report, this approach allows companies to collect feedback, conduct surveys and promote new products or services;
Receiving requests, providing information and notifications, reservations, tracking, fraud prevention, account blocking/unblocking and more.