Outsourcing Call Center services can provide businesses with cost savings, flexibility, expertise, improved focus and increased customer satisfaction. By using Bamcard Call Center services as a provider of this service, you can improve your business and customer service.

Our team of experts and trained operators are committed providing support 24/7, which is evident in every interaction and understanding of the needs of clients while providing solutions in a fast and efficient manner, and we intend to expand the workforce due to the work volume.

Call Center services can be used for inquiries related to:

  • Authorization of transactions,
  • Clearing service,
  • BH ATM network,
  • Blocking/unblocking the card,
  • Unblocking of PINs,
  • Requests and appeals,
  • Fraud warning and similar.

This service includes:

  • Customer support: Users can contact us with their questions or requests and get help from our operators;
  • Maintaining a quality relationship with users: Operator availability is 24/7 and quick resolution of existing problems will prevent dissatisfaction and ensure a positive experience;
  • Calls are stored electronically in the Bamcard system: Each call is read, recorded and saved in the Bamcard system and a daily or monthly report on incoming calls is derived from it;
  • Proactive customer contact and relationship: Based on a daily or monthly call report, this approach allows companies to collect feedback, conduct surveys and promote new products or services;
  • Receiving requests, providing information and notifications, reservations, tracking, fraud prevention, account blocking/unblocking and more.

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